Gray Ghost creates comprehensive contingency plans before a crisis and assists your organization to manage an existing crisis. We advise on crisis leadership, turnaround strategy, implementing the plan, and consequence management.
Gray Ghost was contracted to assist a foreign government client with developing a multi-organizational disaster exercise. The Gray Ghost team worked with senior leadership to define the scope and then designed the exercise.
Gray Ghost designed a training plan to prepare the organizations, organizational equipment, individual medical personnel, and establish a communications plan. G2 also meshed the exercise with the training objectives of the supporting hospital. During the exercise, G2 coached the security services, fire brigade, responding medical personnel, and the supporting hospital during their mass casualty event.
Gray Ghost developed an all hazards business continuity plan for a 7000-student college campus. The team identified the likelihood and impact of risks to the enterprise. G2 collaborated with senior leadership and department directors to identify safety and essential operational functions during any disrupting event.
Gray Ghost also developed a simple, intuitive playbook for senior leaders to make effective decisions during prolonged and acute crisis response. The plan was successfully executed during an active shooter event with no loss of life or interruption of essential functions.
Gray Ghost Solutions created a medical support plan for an event on a remote arctic island. The event involved medium-risk transport, employment, and operation of sensitive equipment and personnel for up to three weeks in semi-austere conditions.
Gray Ghost evaluated risks to the client’s event (including international political considerations), existing infrastructure on the island, distances, and external support requirements to create a viable plan that included contingency support from four locations in two countries.
Our client had a 5500-employee branch in a high-risk country during a civil war. Due to limestone deterioration under a dam, the enterprise was at risk for catastrophic flooding within 80 hours after an expected, imminent, dam failure. While writing the medical support plan, G2 collaborated with the client’s lead evacuation planner to account for the extensive risks, notification procedure, sequence and operational synchrony of the evacuation, as well as the intricacies of the medical aspects.
The complexity of the evacuation exceeded any contemporary experience due to the security situation, policy barriers of the three destination countries for evacuees, and requirement to evacuate citizens from eleven different countries during the evacuation (not directly employed by the client). Security protocols for the branch office required the facility be closed systematically, the transport or destruction of sensitive equipment and information, and finally to support the security presence remaining at the branch during the flood.
Gray Ghost Solutions worked closely with the client and all stakeholders, including supporting entities, to create a plan that created decision-space for leaders, redundancy that maximized limited resources during a compressed timeline, and mitigated risk.
Gray Ghost’s close collaboration with the client at every level enabled us to create simple and effective mechanisms that ensured seamless information exchange from the crisis epicenter to strategic decision-makers in Europe. Leadership was able to mitigate the crisis by prioritizing efforts in the response, synchronize resources, personnel, material, and share timely information.